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Refund and Returns Policy

Our refund policy has been devised to define the situations under which Mega.Net will provide a refund, the procedure for claiming a refund and the responsibility of Mega.Net in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

Coverage & Scope

  1. Our refund policy covers the refunds by Mega.Net and/or a website owned and managed by Mega.Net a creative digital agency Kenya.
  2. This policy does not have any application for companies which are not owned or controlled by Mega.Net or for persons not employed or managed by Mega.Net. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Mega.Net’s website link.

Filing a Complaint

  1. At Mega.Net a creative digital agency Kenya we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
  2. Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at team@meganet.africa for a final dialogue prior to requesting a refund.
  3. Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At Mega.Net a creative digital agency India every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

  • Creativity & Interlectual Concepts

a. Full refund: In cases where the project has not been started or if the initial contract has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 180 Days to refund the amount.
b. Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
c. No refunds: If the project has been completed.

  • Software & Programming

a. Full refund: In cases where the project has not been started or if the initial contract has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 180 Days to refund the amount.
b. Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial contract The partial refund will be in proportion to the work completed.
c. No refunds: If the project has been completed.

  • Hardware & Repairs

a. Full refund: In cases where the project has not been started or if the initial contract has not been approved. The Full Refund policy will initiate after receiving the upfront payment date and will take 180 Days to refund the amount.
b. Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial contract. The partial refund will be in proportion to the work completed.
c. No refunds: If the project has been completed.

Limitation of Liability

Mega.Net’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. Mega.Net is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Mega.Net in writing.

Processing of funds

The partial refunds will be processed and mailed within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

And The full refunds will be processed and mailed within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Changes

Mega.Net may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Mega.Net’s website after any such amendments automatically implies your acceptance of the same thereof.

Contact us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at accounts@meganet.africa

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